Once you have an understanding of these 10 pitfalls, only then can you develop the dream team you have been so desperate to build. You have done all the training. You have had all the conversations with your team members. But nothing is changing. You find yourself frustrated. You say things to your team that […]
READ MOREHow To Prioritise & Focus On What’s Important In Your Salon Business
We live in a world full of distractions – Facebook, Instagram, text messages, phone calls, and the other thousands of notifications beckoning for our attention. And I get it. I’ve found myself checking out Instagram and an hour later I’ve come to realise I’ve wasted an hour of my precious time. Time I could have […]
READ MOREIt’s time to let it go!
There is a reality for all salon owners, in fact it is simply a reality of life, you will make mistakes, you are human. The way we view mistakes determines how we behave in the future and too often we allow our mistakes to hold us back from future success. When you make a mistake, […]
READ MOREHealthy Habits
It seems the older I get the more attention I require to maintain a standard of good health. I have always been very in tune with my body and the connection of mind and body fascinates me. My highest personal value is health so it makes sense that I would be a serial searcher to […]
READ MOREWhy Core Values are the Heartbeat of your Business
Your company’s values are the overarching fundamental beliefs that your team, as a whole, holds – it’s what guides them to do what they do. These beliefs dictate the way your team works, the decisions they make and how they interact with each other & your clients. Company values (also referred to as corporate values […]
READ MOREYour ‘Wow’ New Client Experience
What are your feelings towards new clients in your books? Do you have lots them? How are they allocated? Are they in your column or in your teams? Would you like more or less of them post-lockdown? When we deep dive into the role that new clients play in our business, these are the questions […]
READ MOREClient Journey Map
Every salon owner wants to deliver an extraordinary client experience. The challenge is where to start – and how to do it in a way that not only creates deep engagement with clients but can be executed efficiently with the team and profitably for the business. THE CLIENT JOURNEY MAP Creating a client journey map […]
READ MOREMaking Systems Sexy
I bet you never thought you’d hear the words ‘systems’ and ‘sexy’ in the same sentence, right? For me, it couldn’t be truer. Systems and processes have become my thing and have not only welcomed back a tonne of time in my busy schedule but allowed me to celebrate some monumental business wins. Now, it’s […]
READ MOREWhy Simply Educating Clients Does Not Lead To A Sale
Are you educating your clients but having them walking straight out the door empty handed afterwards? Frustrating isn’t it? Can’t figure out what you have done wrong? But the industry says, educate and they will purchase right? WRONG!! Hello, and welcome to some Skin and Beauty Industry controversy… It’s Chrissy Alger – Senior ZING Coach […]
READ MORE1-on-1 Meetings For An Engaged Team
There’s never been a better time to take stock of where each team member is up to in you business. One on one meetings are the backbone of your business. It is the time where you com-municate your big vision with your team, spend time with your team to make sure that they are happy […]
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