Archive

Ditch Transactional for Emotional Customer Connection

With each passing day, customers are expecting more and more from the companies that they do businesses with, so it’s time that business owners move from a purely transactional relationship with clients towards delivering an excellent customer experience. With your product or service, when your interaction with your customer is only focused on the transaction, […]

Must-know Tips to Grow Your Salon Business (or Any Retail Business Really) With Zing’s Lisa Conway | #386

Ex hairdresser and now business coach to hairdressers, Lisa Conway, reminds us of some fundamental business and marketing principles that when applied will skyrocket any type of retail business. “The first problem is, most (business owners) never buy what they sell. I call them vegetarians that work in butcher’s shops! It’s all wrong. If you […]

I have been with Zing now for almost 2 years and I couldn't be happier.

It was the best move I made for myself and the business.

Jodie has made understanding my figures so much easier and her guidance, advice and support has been priceless in the good and bad times.

I have grown in confidence & I now feel there isn't anything I can't handle in growing and taking my business forward.

Having Jodie on Voxer has been the best!! I highly recommend Zing for anyone that's want to step out of their comfort zone and watch their business soar! Thanks Jodie

Vicki Hetherington – Salt Hair Port Fairy

The zing project has turned our salon around.

It’s amazing just little things can to to a business.

Jodie is amazing and we would next look back now.

The support she gives is next to nothing. Thank you so much and here is looking forward to see what comes next.

Ian Davies – IB Hair

I have done many courses in business and also had a business coach.

I can confidently say Jodie has made such a huge impact on my business in such a short period of time.

The rewards have been many these have been the key.

Financially the salon has been in a better position with having a buffer and paying off loans.

Team has been engaged , motivated and results driven because of the clear benchmarks l have created with Jodie.

As a leader l have become confident, assertive and the team respect me because of the directions l am giving them. This is because of the one on one coaching I receive.

And this has all been in this COVID pandemic which is most likely been the most challenging times to actual have a business.

Hands down l could not recommend Jodie enough, she will change your life and your business.

Anna Ntalianis – Anaka Hair

It took a little bit to go to one on one coaching because I wasn’t sure about trusting the financial investment.

But within a month or two our figures were soaring. The girls were a lot happier ,and I was accountable for what was happening in the business. The ZING coaches are there to help you. They put things into place so you are not going to fail- it’s a trust thing, but it is foolproof you just have to trust.

My own personal stress levels have certainly dropped. The other big change is that we have changed our bonus structure. We now do profit sharing, the girls love it! They are getting more money for working smarter not harder.

I personally have gone back to 1-2 days a week and the rest of the time is at home.

It’s great to have direction, I am so much more accountable and I know my figures.

I can actually see what is coming in and what is going out.

Natasha Donaldson

I have been the industry for over 30 years, I bought my first salon at 19.

I was looking for someone who doesn’t just tell me the answers to my questions, but also that can inspire me.

I have had business coaches before and they have always demonstrated to me that KPI’s are important. However ZING has taken me to the next level by showing the right path to take, and how to get there.

I couldn’t believe that I was asleep for so long about retail. I now know that I am not doing my job properly if I am not referring them the right products.